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Comply With The Highest Quality Standards
NetPulse is proud to be ISO 9001:2000 certified. A series of rigorous audits are regularly performed by external examiners to ensure that our systems and processes - from the reliability and security of our network to meeting customer response times - comply with the highest standards.
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| ISO certification is our guarantee that you will receive the best service, quality and value at all times. |
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Here are some examples of what we have achieved:
- Technical support queue wait time is never more than 4.5 minutes and the average is less than 45 seconds!
- Corporate technical support voicemail is responded to within two business hours
- Corporate technical support e-mail is responded to within two business hours
- We use fully redundant connections to the four largest Tier 1 Internet backbone providers
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| An essential feature of our quality process is continuous monitoring and improvement of the transactions performed by our Technical Support Agents. Our Quality Management Team uses a large range of quality metrics to evaluate the performance of every Agent on a regular basis. |
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